Over a 4 year period, every time I contacted Verizon, their customer service was rude and unwilling to answer my questions. They ripped me off with the 2 year plan based on the usage my wife and I had. They also kept bumping my bill higher and offered no recourse to me except to offer another, even higher priced plan. I then ...
I moved to an area of my state that Verizon simply does not cover. I had to change to AT&T. Verizon asked for over $600 in early termination fees! They told me "if I choose to move to a 'tent' in the mountains it is not our fault" (actual words from a rep. I swear!) I said "it is not a 'tent' it is my home." I set up $50 ...
If it rains at my house, my Verizon land line phone is inop. Last week a technician said he fixed it. Wrong, as it rained the following week and the phone went dead again. I called in again to schedule a fix time. So much confusion after that. First it was set for Wednesday. Then I called back and the operator moved it up. He ...
On 11/16, DSL service with Verizon was interrupted and we're prompted to call customer service. Called customer service the following day during business hours, 8-6pm. Placed first call at 3pm and was given the run around for 1.5 hours. Then transferred to a tech specialist in a foreign country that barely spoke English. That ...
I have been working with technical support for over 3 months to troubleshoot calls dropping in my house. I recorded all the dropped calls as requested. Their solution was to install a network extender, which worked until my network went down. I told them I should not be dependent on an internet connection for my cellular ...
I share an account with my brother who lives across the country from me. Naturally, he needs to log in the site or app to pay his portion of the bill. Well, we forgot the password. No big deal. We tried to reset it, and they sent me a temporary password. When I entered this password, the response was "Sorry, this email is ...