City: Mtn Direct
Reviews, complaints, fraud and scams reports

Upgrade delivery takes more than a month

I called MTN on the 17th of January 2015 to ask if I qualify for an upgrade on my phone, I was told yes, I opted for an Iphone 6, and to date I have not received my Iphone. I called a few times to follow up, and was told every time that someone will call me back. That has also not happened. I was also told that the request was ...

Waterproof phone not covered under warranty

I took out a phone with Nimisa Reddy this January through MTN Direct. The key selling feature of the Xperia is that they are waterproof. My Sony Xperia Z3 Compact is marketed as being waterproof on the Sony Website. Have a look at this link: It clearly shows a Z3C being used under water. I contacted Nimisa and she said today ...

Poor customer service

It is really pathetic to see in this day and age that a company like MTN does not have any idea about customer service. Their service is absolutely pathetic and borders on virtually non existent. It gives one the impression that they are under the illusion that they are doing us a favor by taking our money and not giving us ...

3 Weeks and still no phone

Took my Lumia 930 in on the 21st of January 2015. Thembi at GateMax MTN Umhlanga was very helpful and assisted me with the warranty replacement of my phone as it had broken. The issue is the fact that it took 12 days for the service centre to say that the phone was broken and had to be replaced. It has now been another 2 weeks ...

No feedback

I applied for an additional contract with MTN and the phone was delivered. The phone was not working properly as it kept on going off and on. I then returned the phone to MTN service centre in Morningside they provided me with a reference number and said I should phone MTN Direct and give them the reference number so they can ...

5 Weeks and issue still not resolved

Following my previous post, my issue has still not been resolved. I continue to pay for a new handset and service which I have not received. Despite the matter having been escalated to senior management, the service I have received in sorting out this issue has been dismal. I honestly do not know what further action I need to ...