I tried calling and filling out the form. The system will not let me enter my account. I have a new email and no access to my old email. I made several attempts to contact help desk. No luck to obtain a real live person. I tried setting up a new account with new email. They system will not let me do this either. It keeps ...
I contacted ACS awhile back to see about consolidating my student loans. After reviewing my options I decided not to use them. Fast forward a year or more and they started calling me. They call my cell phone with an auto-dialer, leave no message. When I am able to answer and wait for a live human to then answer I am treated ...
I sent in my monthly payment as I always do. This time the next bill was over $100 more. I called to ask why I was charged an extra amount this month and they replied because I had not made the correct payment the previous month. They credited me $170 or the $240 I wrote my check out for. Then asked me to provide a copy of the ...
I have been using their automatic payment system (ACH Checkmate II) for five years and recently changed the bank information for where the money is taken from. I changed the bank information 3 days before my next payment was due and received an automated confirmation email from them. I then noticed my old bank account showed ...
On March 12,2015 I was enrolled as a full time student. On May 25,2015, ACS placed my account in default and turned the account over to the default company ECMC. I was told by ECMC in July that the original loan agency (ACS) would have to repurchase the loan from them and then ACS would have to correct the data so my account ...
I'm a current student at Liberty University and I have been in school for quite some time over the years. On October 8,2015, I was provided information that I had an loan that was placed on default when I'm still a student in school. I was told to find out who the lender was and Liberty stated that they would provide proof of ...