Figis
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Figis
Two orders placed... Both orders screwed up!

I ordered 2 food gifts, to be shipped to two separate friends, in one transaction. The first transaction, when accessing FIGI supplied tracking numbers, showed it as delivered on 12/19/2013... The intended recipient never received it. The second one was to be shipped in time for a 12/21/2013 delivery. Not delivered but still ...

Figis
USED product, follwed by terrible customer service

Good Taste? I think not. I received a gift sent by a thoughtful relative from Figi's. When we opened the outer box, I thought it odd that the box was not wrapped in celophane. Imagine my surprise to find that several of the treats were missing?! No big deal, though... I figured I'd just call customer service and ask for a ...

Figis
Incompetent Customer Service

I placed an order 12/9/2013 for Christmas delivery because my catalog said "Oder as Late as 12/23/13 for Christmas Delivery" that's lie number 1. Received my order and saw an item was missing I then called Customer Service and was told it would be longer because it is being personalized. When I asked the question of how much ...

Figis
Delivery

Order placed Nov 9th/for Christmas delivery/didn't know that meant days before. Talked with several customer service agents and Fed X. Was not aware that Fed X only took it so far/then local Post Office finished delivery. Was given impression it was Fed X all the way. Need to furnish more delivery times information. The ...

Figis
Charge more than order totaled when submitted

I placed on order online. I had received a catalog at home and thought I'd order a gift to have sent directly my sister. While placing my order it asked for my Source Order on the catalog, I entered it and immediately saw a $10 credit on my order. I preceeded to order another item since I was saving $10. The order total was ...