After 20 years - I am leaving Verizon. Why? Your customer service SUCKS. Since volume seems to be your hope for success I doubt you care why. But social media also rules and from the number of likes to this article, I would say a large number of people are interested. The scoop - it starded with an upgrade to a refurbished ...
Over paid on my final bill by mistake. Customer service is now telling me that I have to wait 8-10 weeks for my over payment to be refunded. "This is how they treat their customers who pay on time" I hope you enjoy holding my money for 8-10 weeks because I won't be coming back any time soon... ...
Over a 4 year period, every time I contacted Verizon, their customer service was rude and unwilling to answer my questions. They ripped me off with the 2 year plan based on the usage my wife and I had. They also kept bumping my bill higher and offered no recourse to me except to offer another, even higher priced plan. I then ...
Verizon is the worst company. Can not get help after 11pm my family of 5 all lost phone connection. And unable to get help ...
I moved to an area of my state that Verizon simply does not cover. I had to change to AT&T. Verizon asked for over $600 in early termination fees! They told me "if I choose to move to a 'tent' in the mountains it is not our fault" (actual words from a rep. I swear!) I said "it is not a 'tent' it is my home." I set up $50 ...
I share an account with my brother who lives across the country from me. Naturally, he needs to log in the site or app to pay his portion of the bill. Well, we forgot the password. No big deal. We tried to reset it, and they sent me a temporary password. When I entered this password, the response was "Sorry, this email is ...