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Reviews, complaints, fraud and scams reports

Breaking rings

My fiance bought me a promise ring back in 2014 the band broke. When he bought the ring he was told he could trade it in towards an engagement ring. Then when we went in to look for an engagement ring they told us they couldn't fix my promise ring AND that he couldn't put it towards a trade in. Foolishly we still ...

Aquamarine misrepresentaion

Do NOT, I repeat, DO NOT order anything from Zales ever again. I saw a very pretty set of aquamarine earrings that I wanted to get as a Valentine's Day present for my daughter. If you go to, they have a picture of the most beautiful, brightly colored set of Aquamarine earrings. I thought this was the perfect gift so ...

A GOOD Zales experience!

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my bridal set earlier this month... And I want to share my POSITIVE experience with the store so that maybe, some other soon-to-be-blushing-bride who falls in love with a Zales ring won't be so nervous. I ...

Repair of lost diamond in journey necklace

First of all I did miss one inspection but the last time I took my jewerly in I forgot to take the 3ct14kwhite gold flower v necklace in the next time I took it and they said oooo that's ok and signed off on the inspection! I lost the third diamond out of the journey necklace took it in and because I miss one inspection I have ...