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Zales
Ruined birthday

I ordered a necklace from Zales.com that was supposed to ship within 2-3 weeks. I figured this would be ample time seems how the birthday it was ordered for was over 6 weeks away. I could not have been more WRONG. A week past the estimated shipping date I got suspicious and decided to give customer service a call. They ...

Zales
Worst customer service EVER

Sales person didnt even ackowledge me and i was only person there in store. Stood there while she was just completely ignoring me standing behind counter. Needed engagement ring fixed cause stone fell out. She took ring and put paper on counter for meto sign without speaking one word to me... She then said "we will call when ...

Zales
Horrible service for repairs

I wrote a complaint to BBB as well. When we originally purchased our rings from Zales we immediately had them resized. On November 8th, I went into my local Zales Store needing a simple resize for my husbands ring. According to the size on my receipts the ring was supposed to have been at a size 9, I indicated to resize to ...