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Zales does not stand behind its guarantees!

I received an email Dec 23 from Zales stating that if I placed an order by 4pm and paid for upgraded shipping, I was guaranteed to get my order by 3pm Dec 24. Well, it is almost 5pm and no order so I called and talked to the rudest customer service supervisor. She said that it was pending and the reason was my credit card did ...

14 days later?!

I ordered 3 pieces of jewelry online from zales, ignorantly on my part, i didn't think to check out their shipping or customer service reviews. So i placed my order on Friday December 6th of 2013, My order included 1 diamond accented sterling silver heart charm bracelet with 18k rose gold infinity charms. 1 sterling silver, ...

Wrong ring size

Ordered a enhanced black and white diamond ring, I ordered a size 8.5 the sent me a size 7, with my order they sent a letter say they apologize for the wrong size ring but the only can send size 7 due to manufactures requirements, they were unable to size the ring selected. I was told by customer service to re order ring, I ...

SLOW and misleading processing

Do not order from any Zales online area. I am sitting a week later waiting for an item that was shown and located and ready in an email on the day that I ordered it. As of today Zales reps say that it will ship within the "5 to 7 processing days" and ship by 3 days shipping. And it will ship on a Thursday or Friday at best ...

Lifetime Battery Replacement

I paid $28 several years ago for lifetime battery replacement in my Fossil watch. I went to the Zale's in the Monroeville Mall, Monroeville, PA, to get the battery replaced. They said they were not allowed to do that any more. I objected, raised a stink and told them I had been ripped off, and I was promised lifetime battery ...