Terrible customer service, in person and online. And there's no way to avoid it sometimes, because two years (!) after promising me their online password reset would be back up soon, it's still down. I'm repeatedly hung up on, directed to US service instead of Canadian and told that my account doesn't exist (well yeah, it's in ...
I had an issue in January when I was overcharged on my bill. After many calls and finally speaking to a supervisor I was told a new corrected bill would be sent.instead of being corrected I received a bill with a $50 credit instead of the nearly $100 dollars owing. Several more calls were made with no refund ever being issued ...
I am currently in the market for a new fifth wheel. Was looking at the 28 footer from Cougar. I am definitely going to look at other products as the last thing you want to happen on holidays is have a problem with your holiday house. When I hear of welding problems, etc, etc. Alarm bells go off. I know several good Canadian ...
We also had a problem with the circuit board in the control module shorting out and even showing a brown burn mark on the plastic cover of the module. Explained the problem to the customer service rep. Who escalated it to a supervisor. But the best they would do is a 10% rebate on the control module but nothing for labor as ...
Same thing happened to me this morning they took a bunch of money out of my account so I called them and called them out on this and they told me I have to return the items to get my money back. Now, since reading these posts I'm worried as I did break the seal on the package to see what was inside. Does this mean I have no ...
I submitted all my information May 30 to the Disney Movie Club. I only have one address, and it's a new area in town. My order has never been processed because they say the address is invalid. I did change it and they still say the order is on hold. I no longer want to belong to this club, but cannot find ANYWHERE to contact ...