I recently wrote a complaint on Icon Legacy on a home we purchased. Within days of my comment one of the owners of the company contacted our dealer and us and arranged a meeting for that week. The owner - Bruce was very nice and understanding and thorough in documenting all the problems and concerns and assured us that he would ...
We paid our local builder for drawings from Icon Legacy so he could get a building permit back in June and today is November 25th. The salesman has no idea what he's doing, has sent emails to our local builder asking questions he had the answers to months ago, and has been telling our builder since September we will have our ...
It has been two years and the money I put out to repair the damage in transit has not been paid. After assuring me they had a check for last year, they now say they sent the check to the contractor who has not been connected to them since my home was delivered. Beware, they do not and will not send any money whether refunds or ...
Icon Legacy don't know you after being paid. The house was delivered with siding damage, hole cut in the walls and ceiling on interior. The bedroom joint is not even close off 1 ½". I overpaid and they did not refund the overpayment. When I called Icon, no one will talk to me except the secretary. They say to call the builder. ...
Icon Legacy (Randy, Kevin) failed to prepare the driveway/approach for delivery despite having viewed the site previously. They were requiring the home to be staged offsite and approach prepared at my added expense. The project was delayed 2 days - $3,500.00. They refused to allow inspection before payment. Also, they refuse ...