Do not waste your time! Worst service and experience ever! It's been over a month and still can't get my furniture! One excuse after another. Their ads are a joke! Please do yourself a favor and go to another furniture store!!! ...
I purchased a couch and loveseat from Ashley Furniture late September for an October delivery. It is now mid November and I have yet to get the correct delivery. I have phoned the store manager at SW Military a crazy amount of times. She is always "out to lunch" or has the day off. I went to the store and she was "out to lunch" ...
I bought sofa 2 months ago. Soon after, I canceled the order. They refunded the money, BUT they keep charging and refunding the money every week for 2 months already. Multiple emails and calls did not solve the problem. My card was getting charged and refund would be processed sometimes right away and sometimes several days ...
I bought furniture from Ashley Furniture. When they delivered I told the guy delivering the furniture that the furniture smelled and he said he didn't smell anything. When they left, I immediately called the company and told them this furniture smelled bad, and another piece had scratches and parts missing. They told me to open ...
I purchased $1500 worth of living room items. About a week later, I hear on radio that Faith Farm stores sell Ashley Furniture discontinued items at a discount. What a "Shocker". Exact same items I paid for were $360 dollars less. Ryan "general manager" who was no help after 3 days or so, I got him the prices, SKU numbers and ...
I have telephoned Ashley Furniture at least 8 times. Each time, my wait time was between 15-25 minutes. That is ridiculous. The last time I called to speak with a manager, I was not allowed to speak with one for over 50 minutes. I kept explaining to the representative that I needed to talk to a manager and not her. She placed ...