Complaint / review / scam report
False advertisment and poor Customer Service - CashForLaptops

Complaint / review text:
I found cashforlaptops site and thought it was a great deal. I was offered $143 for my Iphone 4S and $38 for my wife's Iphone 4. I followed the instructions, shipped the phones to them and then followed up with them to ensure they received. They said they had and someone would send me an email. A few days later I checked my email and it said I am now offered $3 (nothing close to the $181 advertised above AND I need to REPLY in 3 DAYS!!! What?!? When was this mentioned? Oh yeah, in the fine print of the terms and conditions.
I call them, wait on hold for over an hour, get hung up on from the automated system, wait on hold for another 30 minutes (1.5 hours total) only to get the rudest woman I have ever met. She told me that my 4S was only an IPhone 4 and worth $3, the other Iphone 4 was broken and worth nothing. Broken?!? It worked when I sent it to them. When I asked to cancel the deal and send both back, she told me that she couldn't because it was an automated system. I asked to speak to a manager and she said that she was the sole person I would ever talk to. Now she is irate and hangs up on me.

I have no choice but file a complaint here, the BBB and the ATTorney Genrerals office.

Contact information:
Author: Contact with Author


Country: USA

Category: Computers & Services


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