Complaint / review text:
We have used Neat Receipts for approximately seven years. I have contacted support before and received excellent help. Recently we have tried to open our program and it just gives us an error. We have four months of data saved for our taxes that we cannot even access. I have looked for answers to this error on the internet and cannot find anything. I've called Neat and got a recording about paying for customer service. I have sent e-mails to their customer support and have never received a response about my problem, but I did start getting bombarded with countless e-mail advertisements.in my opinion, I feel it is a poor business practice to extort money out of loyal established customers just to get customer service support.