Complaint / review text:
I had my laptop wiped and lost my neat scanning software. No problem. I figured I will go to the website and download. No dice; will not download. Have tried it on two different laptops. Okay, so I will just call them. Good luck with this company getting through to a live person. They have a very effective electronic wall that screens them from their customers. Really a bad idea. All I wanted was software so I could use a product I paid good money for, but now I will just go out and buy a new one from a company that has some real customer support. You may have fooled me once but unless I can get someone who actually cares and a real live person, you have lost my companies business forever.