Complaint / review text:
I signed up for neat because the idea of the product was great. I was on the 30 day trial after day 1 my scanner was broken. It took forever as always to get to customer service. It took weeks before I got a new scanner and when I did it was broken as well. I made sure to specifically ask that my 30 day trial would not start until after I have a working scanner.
My tech assured me after making me go through hours of pointless tech support that did nothing to help a broken scanner, That I would still have 30 days after I receive my THIRD scanner. I have now been charged $105 twice - one charge was two days after speaking to tech support... And I don't even have a new scanner. I cannot get ANYONE on customer support. I have now been on the phone for 45 minutes. Every time I call I am completely unable to reach someone without over a 45 minute wait and a bunch of prompts that aren't even functioning. I am very disappointed and will be fighting for my money back and never using this product again.