Complaint / review / scam report
The Neat Company
Neat Desk Scanner Is Robbery

Complaint / review text:
I bought this scanner to organize my business receipts and to create a cookbook for my stepsons, with their late mother's recipe cards. This company flagrantly misrepresents the versatility of their product.

What the TV commercials do NOT tell you is that you MUST pay $30.00 a month to use THEIR Neat Cloud to back up your files. If you do not want to pay? You cannot save your files anywhere else but in the Neat Desk software, you cannot cut and paste your files anywhere else, you cannot back up your files anywhere else, and you cannot share your files with a family member unless that party ALSO has a NEAT CLOUD ACCOUNT to the tune of $30 a month. Your data is basically held captive in your computer forever and if you crash?

Oh well... I developed a beautiful cook book for my stepsons, and there is no way I can even give them the file unless they have the Neat Desk software and they have a Neat Cloud Account. SHAME! For $350 bucks I should be able to do whatever I please with my files.

This is a royal reaming! Why should I pay them more than the price of the scanner every year just for the privilege of backing up my files to THEIR server???

Do not buy a neat desk scanner. You can do whatever it is you need to do with a regular scanner and do as you please with your data files.

Contact information:
Author: Contact with Author


Offender: The Neat Company

   State: California   City: Pine Grove
Address: 1601 Market St
Phone: 8666328732

Category: Computers & Services

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