Complaint / review text:
You can't contact Nova by email.
They don't keep any email for handling customer complaint.
It's impossible to contact the company by email.
This situation is not acceptable because common sense tells me that a company shall use a customer service email.
Also, you can not track down the delivery of the product you pay up online or by any other means. Specially, if you order from overseas, you can't deal easily.
Even if you want to refund for any cancellation of contract, you can solve it by email. You need call them for your need.
This is really unconvenient.