Complaint / review text:
They offered $160 for my used laptop, so I sent it to them. Then, two weeks later, they sent me a revised offer of $100. No explanation was given whatsoever, despite the fact that my laptop was working perfectly fine and was in very good condition. I called their customer service, where I was put on hold for two minutes before getting transferred over to their purchasing department. The representative in the purchasing department gave me lots of excuses as to why they had revised the initially quoted amount. I knew the exact condition of my device when it was sent out. So, I argued with them to give me my device back! I was annoyed of this whole new quote thing. They refused to send me my laptop back, but gave me a counter offer for $125. I accepted that offer because my argument with them wasn’t exactly going places. Very unprofessional people.