Complaint / review text:
I was given a Dell Laptop for Christmas 2013. It shipped in January 2014.in March 2015, the mother board died. When I called Dell to inform them that my brand new computer was now a brick, they informed me that my warranty had expired a month earlier. I told them that was an unacceptable answer, that 1 year and 1 month old computers should not have bad mother boards, and that I would like to speak to a supervisor. They told me they would send my case to the escalation team, and that I would hear from them within 48 business hours. I said fine, please call after 430 during the week. That was over 2 months ago. I got a string of emails (one every 2 days or so for about a week) saying "we tried to call you, but got no answer." I wrote back, "No, you didn't. There is not one missed call on my phone from anyone that I don't know." Then I was told that because I was unreachable, my case would be closed. So I posted my frustrations on their Facebook page. Now we've been going back and forth for several weeks, and each time I am promised a call back from the "escalation team." Still nothing. My 24-48 hours has become 24-48 days. And I have no recourse. And no computer.in addition to my full-time job, I have 2 businesses that I run by myself, and without a computer I am basically crippled. I want to find an office and just stand in the lobby screaming at the top of my lungs until somebody listens to me, but apparently they have no offices in America because every SINGLE interaction I have had has been from India. And the icing on the cake is that I just got a text message from my MOTHER (the giver of the computer) who said she got a message from Dell today, were they possibly looking for me, instead of her? In the middle of the day. To the wrong number. I am so angry I could scream. I will NEVER buy a Dell again, and I *will* be taking legal action.in addition to posting this review on every website I can find.