Complaint / review text:
As a consultant I had been a great fan of NeatDesk. I have recommended the product to my clients in USA and UK. Now lately NeatDesk does not work as they have all the ulterior motive to sell their cloud services. The software was designed to automatically update in the background. And if you don't buy the cloud service the NeatDesk does not work. I tried several times to contact them via email phone for all my clients but no response. Now the equipment lies there with all the investment down the drain. I feel that I have been unfair to my clients on my recommending a scam product, which taints my reputation as a consultant.
Fortunately My clients understand and trust my judgment and agree that the NeatDesk is having an unethical business practice. Now I don't have the time and resources to fight this unethical business practice of the NeatDesk company. It is a real scam where you spend for the hardware and over and above you need to spend for the cloud service a subscription for the rest of the life to use the product. I have now shifted all my clients to Fujitsu ScanSnap iX500 a far more superior, faster, efficient, great software, user friendly no hassle scanner. And now all my clients I had to switch to ScanSnap ix500.