Complaint / review text:
I have been using NEAT desk for some years and overall was satisfied, although on at least 2 occasions I lost all of my DATA through no fault of my own. Now, I have been getting online e-mail ads to buy a new NEAT DESK and to purchase Cloud services, which I have resisted. I do backups each time I use NEAT. Now, all of a sudden, when I try to open NEAT, I get a statement that my backup storage has been moved and cannot be accessed. No matter what I have tried (all this afternoon for hours) I cannot access my stored information. I am so disgusted. I uninstalled and re-installed the program and it will now not open any files with. Bak, which is their backup system. It would not open the program without a database, which it has never done before.
So somehow, the Neat Co. Has gotten all of our programs to stop working so that they can sell us Cloud and/or a new NEAT machine. I paid $350 for this thing and I'll be darned if I'm going to shell out more money to this company. I will try to organize a class action suit. There is no way to reach the company for support other than online and when you go to online support, they only give you the option to sign up for free trial of Cloud.