Complaint / review text:
I am an original NEAT member since 2008 and have had continual software problems with ALL NEAT versions. Recently I had a computer crash and had to reload drivers which I did. After many attempts to install a driver and 8 - 10 emails to tech support, I still have not NEAT driver installed. Telephone support is only available if you purchased in the last 30 days, so forget it! I even tried my unit on another Mac and still the latest NEAT software will not install a driver. Checked the blogs and Windows users are having the same problems.in 30 years this is the worst tech support I have ever experienced!