Complaint / review text:
I had a bad experience with Neat. When I am scanning, it keep stopping running so I have to close it and restart it again. There is no technical support to call. My computer crashed so I have to get a new one. I downloaded the Neat software but I lost my 2 years of data. I can retrieve my old data from the backup of my old laptop but I cannot open or sync it to my new Neat software in my new laptop. I will not recommend buying Neat because you are stuck without any live technical support. I wished I read all the complaints before I bought this scanner.