Complaint / review text:
I never write these reviews, but the way this company operates is so annoying that I'm inspired. I purchased a new Neat Mobile Scanner through my employer to use for business purposes. I have no CD drive on my Mac; when I went to neat.com/downloads, there was nothing there. I had to pick my through their website and when I clicked on the download software link it instead signed me up for their cloud service (free for 30 days and then they bill you [or ruin your credit if you forget] after that). I called the number and could only get a human when I chose the option to "purchase software." They won't tell you how to do it unless you are signed up for Neat Cloud, so I couldn't cancel the service on the same phone call. Really maddening. Wish I had read these reviews BEFORE purchase.