Complaint / review text:
I purchased a neat scanner and needed customer assistance within one week after purchase. The product was registered online. The company deliberately conceals their phone number and attempts to route you through their help icon which is useless. After checking, you get the phone number for customer assistance, which is essentially voice mail. They take you through a series of questions and then hang up claiming you are not registered with them. Neat makes it impossible to have any human contact to answer your questions. The quality of the scanner is very mediocre for the price you pay. Because of the very poor customer support, I cannot recommend this product.