Complaint / review text:
I had to replace my Windows operating system. When I tried to utilize the "on board" system restore program, I ran into issues. After installing a brand new version of Windows 7, I began restoring my programs, and their respective data files one by one. When I got to my NEAT Desktop Scanner program, I attempted to restore the data - during which I received an error message.
After making several attempts to restore the data, I stopped trying, and went on to another program - to keep from hammering my keyboard into small bits. When I tried reloading the NEAT software, it told me it could not find my database (of which I kept on a separate disc). While browsing, and directing the program to the appropriate file, the program told me it did not recognize the data - and has told me every time I have tried to open the program that the database could not be found. There seems to be no service, or support, so I believe I will be making a purchase from Epson. I cannot believe the extremely poor level of support for such an investment.