Complaint / review text:
Purchased 12/14 and did not install until 3/15. Thought this would help me organize and facilitate ease in totals for end of the year taxes. I entered receipts and all was well. Two weeks ago attempted to scan more and it does not work. First of all there is no customer service unless you purchase their tech support plans... Period! I called the sales number and after going slightly crazy the sales rep agreed to have someone from tech support speak to me as a one time courtesy. Tech says there is an update I need to download. He sends the link, won't download! Countless emails to him he agrees to take remote access to see why it won't download. I watched him delete two files, which I have no clue what they were. I now realize that this scanner will not print reports unless you purchase their neatcloud. Nowhere does it tell you that this is necessary.
Like the rest of you I paid over 300.00 for this junk of worthless plastic! I am thinking a class action lawsuit is in order here. Clearly this software is flawed, which they are well aware of and that they completely misrepresented this scanner as ready to use from the start... Not without their cloud it isn't! If I am wrong someone please correct me.