Complaint / review / scam report
The Neat Company
I purchased my solution in Dec. 2014. I installed the s...

Complaint / review text:
I purchased my solution in Dec. 2014. I installed the solution in 2/2015. I did scan a few months of receipts and found the process very slow and cumbersome. Reporting is extremely weak and the solutions is very unstable. I tried to scan receipts recently and the software just STOPPED working. I attempted to update the software (as their solution recommends), but unfortunately every time I attempt this action it fails.

The worst part is I cannot get any support (live) unless I pay. I did try to send in e-mail (s) for support and on the 3rd try, I did receive an response that indicated they needed some information. I provided the requested information and I still have not received any response back. Every 2 days, I send my e-mail back looking for an update, and to-date no response back. My assessment is similar to many others, we paid over $300 for a product that just does not work. The company should be embarrassed with the overall lack of care. On a scale of 1-10 with 10 being the best, this is currently at a "0".

Contact information:
Author: Contact with Author


Offender: The Neat Company

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1601 Market St. , Suite 3500
Site: www.neat.com

Category: Computers & Services

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