Complaint / review text:
I cancelled my Neat account in July of 2014 and one day I received a call and then started getting emails saying that I have an amount past due. I did log into the neat site once in January 2015 because my neat scanner broke and I was looking for some help (which was never given). They did not help me with my scanner. I was out $400.00. I only used it once a year during tax time. I called and spoke to a representative who insisted that there were no notes of my decision to cancel. I advised him to cancel my account and he said that he could not cancel my account until I paid my past due bill. So even though I told him that I was not going to continue to pay as I do not want the service he still would not cancel. This company is not worth 1 star.