Complaint / review text:
I've put up with this miserable device, its buggy software, and non-existent customer service for 2 years now! The one time I got an actual person on the phone from customer service. He was incredibly unpleasant and demanded I give him remote access to my PC. The latest atrocity was having to do a full system restore after updating Neat per the support instructions. After reading reviews here, I ditched everything and bought a Fujitsu ScanSnap, which has turned out to be a wonderful experience. I am now wishing for a safe way to launch my Neat scanner off a building somewhere and celebrate its disintegration into tiny plastic bits. Lesson learned. Never buy something from a company with no reputation and without checking reviews! Class Action? Count me in!