Complaint / review text:
My Neat scanner fails to save scans after more than three years of successful use. The following intercept is apparently not uncommon, but Neat has no customer service beyond a useless instruction starting with a reinstallation process that loops back to the original failure. My attempts to contact customer service went forever with nothing more than a sorry loop saying I could leave a phone number for a callback. I left the number 3 days ago and no callback. I am preparing a file of critical tax information trying to meet a deadline and I am super disappointed. Neat customer service smells worse than roadkill in July.