Complaint / review / scam report
The Neat Company
My Neat scanner fails to save scans after more than thr...

Complaint / review text:
My Neat scanner fails to save scans after more than three years of successful use. The following intercept is apparently not uncommon, but Neat has no customer service beyond a useless instruction starting with a reinstallation process that loops back to the original failure. My attempts to contact customer service went forever with nothing more than a sorry loop saying I could leave a phone number for a callback. I left the number 3 days ago and no callback. I am preparing a file of critical tax information trying to meet a deadline and I am super disappointed. Neat customer service smells worse than roadkill in July.

Contact information:
Author: Contact with Author

Offender: The Neat Company

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1601 Market St. , Suite 3500

Category: Computers & Services


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