Complaint / review text:
For many years, I used Intuit's Quick Books and Turbo Tax to do my tax returns. Never before a problem until 2011.
This year's Turbo Tax will not download my accounts from Quick Books. I thought I had my specific program had a bug, so I returned it and got another. Still the same problem.
I contacted Intuit with the problem. They replied they have received many complaints about this specific problem. They promised weeks ago they would email me a new Turbo Tax with the problem resolved.
I never received the new program. Moreover, I followed up with numerous emails requesting an update. So far, Intuit has ignored my pleas.