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Complaint / review / scam report
Symantec
Norton When is a deal a deal? I bought Norton 360 and Got a Virus. Now Norton wants $70 to REMOVE it!

Complaint / review text:
I have been using Norton 360 for many years. I renewed my subscription about a month ago. There has never been a lapse in my protection from Norton.

About a week ago, I "caught" the V9.com virus. Norton wants me to PAY THEM to remove it. Now, I THOUGHT that I was paying NOT to get the virus in the first place!

I did a bit of research. V9.com has been around for a few years. So my question is: why didn't Norton work on it so that I wouldn't GET IT?

Furthermore, after more research, I discovered an anti-malware program ($50/year vs. $70 for Norton) that located 19 harmful malware programs, while Norton says "You are Protected." What a crock!

I am writing my Visa credit card provider to have the charges reversed, and I will un-install Norton 360 from every machine that I have.

NEVER again. Symantec USED TO BE a very solid company, but no more. What a rip-off!

Contact information:
Author: Contact with Author

Offender: Symantec

Country: USA   State: California   City: Mountainview
Address: 350 Ellis Street
Phone: 16505278000
Site: www.symantec.com

Category: Computers & Services

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