Complaint / review text:
My computer was infected with FBI virus. Norton Antivirus did not stop it.
Took two days to get Norton Live Expect to answer the phone. Case number is 507593406. Norton Live expert took 4 hours and removed almost all of the affected files. Computer still did not funtion properly.
It had problems shutting down. I ran full scan three times. Norton did not find any problems. Called Norton live expert back and after 4.5 hours three infected files were removed that the first expert overlooked.
This cost me $99.99 on top of the Norton software cost. Norton Antivirus must be a very poor product. It took the expert 4.5 hours to find the 3 bad files because he was working on 4 computers at the same time. He said it is a requirement of his job.
This is a sure way to provide poor customer service.