Complaint / review text:
Webwatcher promises a lot of great things. Many of them are great and do work well. However, I've got to say that they suck. The only main thing that Webwatcher has going for them is that you can view the data from anywhere and it's updated within a reasonable timeframe online.
First off, the standard cost will only get you access to the data until it erases it - once a week (7 days worth of data - erases everything in the account each Tuesday). Looking at data on Wednesday? Hopefully you exported everything or else you have nothing.
Secondly, the IM/Chat logs don't show everything correctly (especially for Facebook Chat) For example, if you want to read like a normal person, you have to copy/paste all the logs into notepad/word/etc and then re-arrange them accordingly.
Third, keylogger is a cheap rendition of one. Not a decent keylogger compared to others out there. It picks up a lot of extra 'noise'.
I've worked with this and Spector (manage Spector at work and on home PCs). I'll say that for a normal user, Webwatcher is easier to install and manage, but it's a crappy thing to use for just the basic price. I'd recommend Spector to anybody who doesn't need web-based monitoring - it's best for desktops and laptops that are normally taken home. You can use Spector on a 2nd PC to remotely view data - but it has to be on the same subnet/network to view it.
If you want to keep data longer than 7 days (only up to monthly deletions), you have to shell out more money. Want to upgrade the client? More money. Want to have more space for screenshots? More money. Want to not be bombarded for other deals each time you log in? More money.