It keeps crashing on my Mac... Plug in the scanner. It may fire up. Scan one receipt then it hangs for eternity. Force quit renders the program useless & will not resume. Built in obsolescence with BUGS galore appears to be the norm... Screw NEAT!!! Junk. ...
I purchased this scanner for all the features and benefits it promised. It has been basically a $399.00 paperweight on my desk for over 3 months now. Called and emailed customer service. I have actually emailed them over 50 times in last 3 month with 0 response. This is horrible. It will not work with my Mac no matter what I ...
Neat Receipt Customer Support - AWFUL! I have not been able to use the The Neat Scanner for over a year. I have tried many many times to contact support via chat, phone or email. Nothing! ...
Apparently Neat released a new software version (5.7.1.474), and now when I try to start Neat (after not using it for about 4 weeks) it basically says it will not start unless I download the new version. This is problematic because I am using it on my work laptop, where I loaded the software prior to implementation of a new IT ...
My Neat scanner fails to save scans after more than three years of successful use. The following intercept is apparently not uncommon, but Neat has no customer service beyond a useless instruction starting with a reinstallation process that loops back to the original failure. My attempts to contact customer service went forever ...
I was excited in 2013 because hubby got this as a gift for me - over 3 years ago. I got it to work and for about a month. It worked perfectly. Turns out I ended up changing LapTops frequently (for various reasons) and was never able to get it to work properly - AGAIN. Because although contacting customer service for help - I ...