I purchased a Neat scanner and hate it. I have had nothing but problems with it. It crashes and is very unstable and we lose important documents. Customer support has not been able to help at all. Every time you call them they want more money for more support. I think it's a scam that they want your money to help you with their ...
I purchased my solution in Dec. 2014. I installed the solution in 2/2015. I did scan a few months of receipts and found the process very slow and cumbersome. Reporting is extremely weak and the solutions is very unstable. I tried to scan receipts recently and the software just STOPPED working. I attempted to update the software ...
Purchased 12/14 and did not install until 3/15. Thought this would help me organize and facilitate ease in totals for end of the year taxes. I entered receipts and all was well. Two weeks ago attempted to scan more and it does not work. First of all there is no customer service unless you purchase their tech support plans... ...
I received a call on 8/12/15 from Neat stating my account was past due. I informed the caller at Neat I cancelled my account years prior. She said there are no notes in their system that I had cancelled. I told her what they do with their system is not my problem, I can't keep calling. I had them blocked from billing my credit ...
The website is so bad there is no way to even find how to cancel. After 5 months of trying and NOT USING THE NEAT SERVICE, I finally told my credit card company to deny payments to NEAT which they did. Then on August 1,2015 I get a call from Collections for Neat and it went farther downhill after that. This is a terrible ...
The company has mediocre products, then they force you to deeply ingrain yourself in their software support. You can't use their product alone, i. E. Save PDFs of your products to your own disk. So if their software does not work... You lose all the scanned information. Product often doesn't work, and trying to get help is a ...