I canceled my subscription months ago but just 2 days ago, I saw charges for my account? After several emails, their only response was to call a number. When I call the number I am prompted to leave a message (and that's only IF it hears my screams for "billing" or "account information"). Their website is so UN USER FRIENDLY... ...
I purchased three of these for our home and business, plus one for my mother-in-law. It seemed great at first. After loading a normal amount of documents performance became very slow. And the the online sync stopped working for everyone. Many hours on the phone with support has not worked. Terrible product. ...
I cancelled my Neat account in July of 2014 and one day I received a call and then started getting emails saying that I have an amount past due. I did log into the neat site once in January 2015 because my neat scanner broke and I was looking for some help (which was never given). They did not help me with my scanner. I was out ...
I purchased a Neat scanner and hate it. I have had nothing but problems with it. It crashes and is very unstable and we lose important documents. Customer support has not been able to help at all. Every time you call them they want more money for more support. I think it's a scam that they want your money to help you with their ...
I purchased my solution in Dec. 2014. I installed the solution in 2/2015. I did scan a few months of receipts and found the process very slow and cumbersome. Reporting is extremely weak and the solutions is very unstable. I tried to scan receipts recently and the software just STOPPED working. I attempted to update the software ...
Purchased 12/14 and did not install until 3/15. Thought this would help me organize and facilitate ease in totals for end of the year taxes. I entered receipts and all was well. Two weeks ago attempted to scan more and it does not work. First of all there is no customer service unless you purchase their tech support plans... ...