I received a call on 8/12/15 from Neat stating my account was past due. I informed the caller at Neat I cancelled my account years prior. She said there are no notes in their system that I had cancelled. I told her what they do with their system is not my problem, I can't keep calling. I had them blocked from billing my credit ...
The website is so bad there is no way to even find how to cancel. After 5 months of trying and NOT USING THE NEAT SERVICE, I finally told my credit card company to deny payments to NEAT which they did. Then on August 1,2015 I get a call from Collections for Neat and it went farther downhill after that. This is a terrible ...
The company has mediocre products, then they force you to deeply ingrain yourself in their software support. You can't use their product alone, i. E. Save PDFs of your products to your own disk. So if their software does not work... You lose all the scanned information. Product often doesn't work, and trying to get help is a ...
I had to replace my Windows operating system. When I tried to utilize the "on board" system restore program, I ran into issues. After installing a brand new version of Windows 7, I began restoring my programs, and their respective data files one by one. When I got to my NEAT Desktop Scanner program, I attempted to restore the ...
Terrible customer service. Deliberately conceals number and makes it impossible to cancel your account and then charges you for months of service. ...
NEAT Support is the worst customer service I have ever experienced!!! I had a simple problem that they wouldn't help me resolve unless I paid $39.95 to speak with a person. I called multiple times, got hung up on countless times from the automated attendant, spoke with a priority support specialist who didn't resolve my ...