Complaint / review text:
Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd.in Taylor, Michigan and ordered a front storm door.
Dustin, the salesman, directed me to a different door from what I had decided, and so I went along with his recommendation. He told me an installer would be out in about 2 days to take measurements, and that the whole job would be completed in about 5 days. The installer did come out 5 days afterwards, but then the nightmare began. I heard nothing further so I called the HD and left messages for Brett, and Beth, the assistant manager, but no one would call me back.
I called the following day and spoke with Brett who told me there was no record of my ever paying for the door even though I was holding the receipt for $350 in my hand, and so he could not help me. On the 7th day, I went in to Home Depot to get this situation resolved. I was then told by Dustin that the door had to be special ordered. He blamed the delay on computer problems and trouble contacting the installation contractors.
I was told the door would arrive on Sept. 1st, and that someone would call me to schedule the installation. Of course, no one called. I called HD on Sept.
2nd and spoke with Brett again. I reminded him that I had been waiting almost a full month for a simple storm door installation. He said he would have someone call me in the morning. I don't want to tell HD how to run their door department, but anything would be better from the way it is being handled right now.
No one seems to know anything over there, and the inconvenience to the customer is really eroding any good will I used to have for a store where I have done thousands of dollars worth of business throughout the years. Tomorrow I go to Lowes, and if they can get my door on this week, I will cancel with HD and their non-customer service crew!