Complaint / review text:
On 28/10/2014 I phoned Creative Cornices regarding Polystyrene Cornices manufactured by them and bought from a stockist in Stikland, Bellville. I asked to speak to someone who I can put my complaint to and that can assist me with advice on how to get a solution to the issue I have with their product installed in my home. I spoke to Leona. She mentioned a few factors that can play a role into why the cornices pull away from the ceiling and wall and the joints pull apart. She also requested that I send her photo's via e-mail. This I did and she responded via e-mail again with factors that can cause the behaviour of the product and also recommendation of how to install the cornices. This recommendation differs completely from the info on how to do installation on their website I responded on her reply to mention that we did almost exactly as she recommends the installation should be done and also that I am absolutely disappointed in the product. I will however contact the person she recommended they use for installation for his opinion. Her response on this e-mail from me was that in that case they cannot assist me us in any way.