Complaint / review text:
We purchased a warranty on our area rug from Living Spaces. It says it covers all food spills and stains.
Our daughter split milk on the rug, so I called to have to cleaned. No one answered the phone, so I filed a claim online and was sent an email saying that someone would contact me. No one ever did. I sent another email and days later CS rep called me.
I told her about the Milk stain, and she ask if it was a "visible" stain. I said its not dark, because it was Milk, but its starting to attract dirt. She responded... Oh we don't cover dirt stains, so you are not covered under the warranty. I tried explaining to her numerous times that the stain is still caused by the milk.
But she gloated like she caught me in a word trap and kept saying..."well that's not what you said..." Now they are refusing service.
I asked to speak to a Manager, and was never put through, and never contacted. This is a BS shady service, and Ill be contacting the BBB