Complaint / review / scam report
Ultra Shield
Ultra shield wont return calls denies simply claim

Complaint / review text:
We purchased a warranty on our area rug from Living Spaces. It says it covers all food spills and stains.

Our daughter split milk on the rug, so I called to have to cleaned. No one answered the phone, so I filed a claim online and was sent an email saying that someone would contact me. No one ever did. I sent another email and days later CS rep called me.

I told her about the Milk stain, and she ask if it was a "visible" stain. I said its not dark, because it was Milk, but its starting to attract dirt. She responded... Oh we don't cover dirt stains, so you are not covered under the warranty. I tried explaining to her numerous times that the stain is still caused by the milk.

But she gloated like she caught me in a word trap and kept saying..."well that's not what you said..." Now they are refusing service.

I asked to speak to a Manager, and was never put through, and never contacted. This is a BS shady service, and Ill be contacting the BBB

Contact information:
Author: Contact with Author

Offender: Ultra Shield

   State: Maryland   City: Frederick
Address: P. O. Box 3150
Phone: 8008669636

Category: Construction & Repair


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