Complaint / review text:
I have contracted Mr Bosman to waterproof sections of the roof of my home to the value R 10 000 with a one year warranty. After completion of the job and the recent heavy rain there was substantial water that came through the sealing to which I notified Mr Bosman who agreed to come out on 3/12/2014 at 2pm. Apparently Mr Bosman was at the premises at 2pm until 2:30pm waiting at the gate for someone to let him in. He did not call me to notify me that he was at the gate neither did he make his presence heard at the gate. I then called him on 3rd December to determine why this was not attended to. Mr Bosman then arrogantly told me that he is closing down for year end and has many other jobs to complete and he can only assist me next year and cut the call on me. My attempts to get hold of him thereafter was futile as he did not take my call. Mr Bosman has come across as unprofessional and arrogant with no customer service expertise at all.