Complaint / review text:
After our original term expired with Ambit, the neglected to notify us about relocking on their fixed rate program and started charging 200-300% above the normal rate provided by Nicor Gas. After contacting them and asking about how is this a variable program when the rate didn't change for the following 3 months following expirations, we were told a fairy tale story about it isn't their fault that we didn't renew and they were allowed to charge the rate we were billed.
Nicor rates for same period $. 35-. 55/therm, Ambit $1.06/therm with no change in rate. How is a variable rate when it was fixed at 3x's Nicors rate?