Complaint / review text:
I called this firm out yesterday because I had a blocked laundry outlet drain that connects to my main drain. My husband had to go to work as he had a meeting so I stayed home.
The plumber arrived around 12:30, looking as though he hadn't worked a day in his life with his hands, his outfit, hair were meticulously neat. He asked me to show him the problem an hummed and argh for a second. He then told me we needed to talk about pricing he proceeds to go through a very well rehearsed script about services and tries to hard sell me a plan for $27:99 per month. Which would cover an annual inspection to determine if there were any leaks or loose toilet fixtures etc.
He quoted $569:00 for the job with the the plan minus the call out fee of $59:00. I said "no thank you to the plan as I'm sure if there is a leak we were bound to see it, all I need is for the blockage to be dealt with". He continued to push this plan, telling me that without it I would be paying $710:00. I got so overwhelmed and frustrated that I ended up asking him to leave, he insisted on getting his call out fee, which I paid and before he left he asked me "what exactly were you expecting to pay???
I can call my boss and ask to grant you a discount... Long story short I called Aiello Plumbing and heating, these guys were in and out in under an hour $400 which included the emergency call out fee of $42:00 job well done.
They explained the problem and educated me on how to avoid it happening again. Beware of benjamin franklin plumbers!