Complaint / review / scam report
Home Depot
Receiving the incorrect products

Complaint / review text:
We are renovating two bathrooms. We ordered 8 items online from Home Depot. Only 3 were correct.

One sink we ordered 3 times, and it was incorrect each time (it wasn't) even a sink that came in.

This is not a very good success rate, if you ask me. After the third mistake, I called the 800 number

To complain to someone. I was put on hold for a painful 20 minutes, made only more painful by

Having to listen to a recording telling me how wonderful Home Depot was. The person I talked to

Was not pleasant at all (actually said well what do you want me to do about it). And only

Offered an apology, after it was suggested by me. I found out there are problems in the warehouse

(no kidding) and they will be looked into for other customers. Needless to say, I was not very happy

But who do you complain to. I have no issue with the Bennington Vt. Home Depot, where the items

Are shipped, as I'm sure this is all very frustrating for them as well. We ended up ordering the sink

Through Amazon, the correct one arriving in two days. I do not plan on doing any more online ordering

From Home Depot.

Cindy from Hoosick Fall, New Tork

Contact information:
Author: Contact with Author


Offender: Home Depot

   State: Vermont   City: Bennington
Address: 2455 Paces Ferry Road
Phone: 18005533199
Site: www.homedepot.com

Category: Construction & Repair

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