Complaint / review text:
We are renovating two bathrooms. We ordered 8 items online from Home Depot. Only 3 were correct.
One sink we ordered 3 times, and it was incorrect each time (it wasn't) even a sink that came in.
This is not a very good success rate, if you ask me. After the third mistake, I called the 800 number
To complain to someone. I was put on hold for a painful 20 minutes, made only more painful by
Having to listen to a recording telling me how wonderful Home Depot was. The person I talked to
Was not pleasant at all (actually said well what do you want me to do about it). And only
Offered an apology, after it was suggested by me. I found out there are problems in the warehouse
(no kidding) and they will be looked into for other customers. Needless to say, I was not very happy
But who do you complain to. I have no issue with the Bennington Vt. Home Depot, where the items
Are shipped, as I'm sure this is all very frustrating for them as well. We ended up ordering the sink
Through Amazon, the correct one arriving in two days. I do not plan on doing any more online ordering
From Home Depot.
Cindy from Hoosick Fall, New Tork