Complaint / review text:
My toilet was getting backed up and I was getting water flooded in my basement causing me to pay a plumber hundreds of dollars throughout the years. I finally paid $3000 for a lot line cleanout, my entire savings.
When they went in they found a broken pipe caused by someone who dug years earlier. They told me this isn't my fault whoever dug there should be held responsible. I did some research and the city of Rochester said that RGE hired a contractor on 5/7/2011 to do some work on my street. They dug in front of my home because when the Monroe County was fixing the problem they said that its not their cut.
I need someone to contact me about this right away because I want a refund. My home phone is 585-454-7683 and cell 585-354-8166