Complaint / review text:
I had a problem with a wiring connection in my kitchen to a fluorescent light and found Able Group on Google. I phoned up to enquire their rate and was given £57 per 30 minutes and this will double up should the job requested extend beyond the 30 minutes.
I expressed my dissatisfaction on the given rate and was offered a 5% reduction which came to £54 per 30 minutes. I booked the service after being convinced by Terry (customer service) that their electrician was highly trained, professional and flexible. Then I went on Google and read bad reviews about their company. I decided to cancel the job so I gave them another call.
The woman who picked up the phone and asked me why I wanted to cancel. I expressed my opinion on the unfairness rate quoted to customer - I will still have to pay their electrician £54 per 30 minutes should he not manage to complete the job. This means that it would then cost me another £54 for additional time. The woman who I was talking to on the phone became angry and told me that I should not have booked the job in the first place.
I replied to her that as a customer I have the right to cancel my booking and she should not have commented rudely. She accused me of verbally abusing her. I then disconnected the call. All in all, this company should train their customer service professionally if they want to be in business because they are the focal contact.
They must have good customer relations etiquette.