Complaint / review / scam report
American Home Shield
Poor Customer Service; on hold each time for 25 minutes

Complaint / review text:
The WORST company; do NOT use. Each time I call I have to sit on hold for at least 25 minutes, only then to speak with an unhelpful representative who reads from a script.

I had a toilet leak, so AHS sent out a repair agent, who apparently didn't fix the leak. So I called back to have AHS send out somebody who could fix it. Jasmin kept repeating that they would send someone out but it would cost me another $75 service fee. She wouldn't listen to me that the leak was never fixed.

When I asked to speak with a supervisor, she was "unavailable".

I left the supervisor a vm, and I also sent an email via the AHS website, but have never heard back from either of them. I would call back, but would be on hold for another 25 minutes!

Contact information:
Author: Contact with Author


Offender: American Home Shield

   State: Nevada   City: Las Vegas
Address: P. O. Box 849
Phone: 18007764663, 18008274636
Site: www.ahswarranty.com

Category: Construction & Repair

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