Complaint / review / scam report
Vivint Sola
We have a Spanish tile roof which had solar panels inst...

Complaint / review text:
We have a Spanish tile roof which had solar panels installed on one side to heat the pool. This was done by another company with no problem. Vivint installed on the other side and damage or broke over 100 tiles. It took them two months to get someone out to do the repair. Now we had our first good rain 3 weeks ago. At 3 am the smoke detectors went off. Water was coming down from the attic through the smoke detectors and flooding the one bedroom. Vivint sent some of their crew out and it was determined the roof of the house where the panels had been installed was leaking.

This house is 1 1/2 years old. It has now been 3 weeks and after repeated calls NOTHING is being done except they threw a tarp over the section of the roof that was leaking. We had to turn off the circuit for our hardwired smoke detectors and the electricity for that room. I tried to contact someone other than the local rep and cannot get through to anyone at corporate. Next stop is TV and Better Business Bureau and then a lawyer.

Contact information:
Author: Contact with Author

Offender: Vivint Sola

Country: USA   State: Utah   City: Lehi   Zip: 84043
Address: 3301 North Thanksgiving Way

Category: Construction & Repair


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