Complaint / review text:
Vivint installed panels on my house 8/15. They said they were activated in mid-August and promptly sent me a bill for 649.277 kwh of usage in 17 days. I checked the net meter, it read zero for panel output. After notifying the billing office to find out where their numbers came from, they answered by telling about the panels setup? I have no idea what has to do with my question! After 30 days of their nonsense I reluctantly notified the salesman who promptly got back to me, he did some research and found that my panels in fact were not operational until 9/20/15. Then an operations person called and said they would put paperwork to remove the fraudulent charges. I have tried to contact my salesperson to no avail. I hope he did not get punished for trying help me! Just received another bill, for 660.445 kwh, no credit for bad charges and usage is more than 200% of the entire net meter reading???